Remote Deposit Capture (RDC) FAQs
Q. What is Remote Deposit Capture (RDC)?
A. RDC is a convenient, secure and free service offered by Broward HealthCare Federal Credit Union (BHCFCU). Using your smart phone or tablet you are able to take digital images of your checks and deposit them into your BHCFCU accounts.
Q. How does RDC work?
A. RDC gives BHCFCU members the ability to deposit a check into their account from a remote location without having to physically deliver the check to the credit union. This is accomplished by taking a picture with a smart phone or tablet then transmitting that image through mobile banking. RDC allows the credit union to capture information from a check and process it electronically.
Q. How do I sign up for RDC Deposit?
A. Download the BHCFCU mobile App to your smart phone or tablet and log in to your account with your current user name and password. Then select the “Deposit Checks” option from the main menu. You must apply and be approved by the Credit Union for the service, as well as agree to our terms, conditions and disclosures prior to using the service.
RDC is available for both Apple iPhone and Android smart phones/tablets through our Mobile App. Our Mobile App can be downloaded through the Apple App Store and Google Play Store. If you are not a current online banking user, you can sign up for online banking through the mobile app or your PC. Your initial username is your member number and your password is the last four digits of the primary account holder’s social security number. You will be prompted to create your own unique username and password. After a short security verification process your online account will be active. The username and password you select will be used across the online products. If you have any difficulty signing up or logging in please contact our call center at 954-625-3660.
Q. What are the requirements to use RDC Deposit?
A. The eligibility requirements are the following:
- Enrolled in online banking
- Download Credit Union Mobile App
- Membership in good standing
Q. Is there a fee for RDC?
A. No; however usage rates from your mobile carrier may apply when using Mobile Banking or RDC.
Q. What if I don’t see ‘Deposit Checks’ within my menu options in Mobile Banking?
A. Verify you have downloaded the latest version of our Mobile Banking app.
Q. Is RDC safe and secure?
A. Yes; the data is encrypted using state-of-the-art image processing and optical character recognition. The phone cache is cleared after every session so the check images are not stored on your device.
Q. What are the deposit limits?
A. The deposit limits are as follows:
- Limit per deposit is $2,000.00
- Limit per day is $5,000.00
- Rolling 30 day deposit limit is $15,000.00
Limits noted are maximums. Individual limits may vary and will be disclosed in the deposit acceptance email you will receive upon acceptance into the program).
Q. Does the check need to be endorsed?
A. Yes, all checks should be signed and include the following on the back of the check:
- Payee signature
- For Mobile Deposit Only
- Account Number and Suffix
Q. Can I deposit more than one check at a time?
A. Only one check can be scanned at a time, but multiple checks may be deposited in one session.
Q. Do I need to include a deposit slip with my check?
Q. When will my funds be available?
A. We will generally apply the Funds Availability Schedule as set forth in our “Funds Availability Policy Disclosure”. Mobile Deposits are considered deposited at a branch ATM of this financial institution. Mobile Deposits confirmed as received before close of business on a business day will be credited to your account within one business day. Saturday, Sunday and Holidays are not considered business days. Deposits confirmed received after close of business, and deposits confirmed received on holidays or days that are not business days will be credited to your account within 24 hours of the following business day. However, we may delay availability of funds from any deposit you make through Mobile Deposit at any time in our sole discretion, including due to any concern we may have regarding our ability to collect based upon any check image that you present. Items transmitted using Mobile Deposit are not subject to the funds availability requirements of Federal Reserve Board Regulation CC.
Q. How long should I hold onto the check(s) after I scan and deposit them?
A. You are required to store the original checks in a secure area, for 60 days after the deposit. After 60 days, you agree to securely destroy the original check(s).
Q. What type of checks can be deposited?
- Personal checks
- Cashier’s checks
- Official checks
- U.S. Treasury Checks
- Any other payment instrument drawn on a financial institution within the United States from a payer to the member
Q. Are there any types of checks that cannot be submitted using RDC?
- Checks drawn on your account.
- Checks stamped with a “non-negotiable” watermark.
- Checks payable to any person or entity other than you (i.e., payable to another party and then endorsed to you).
- Checks payable to you and another party who is not a joint owner on the account.
- Checks that contain evidence of alteration, or that you know or suspect, or should know or suspect, are fraudulent or otherwise not authorized by the owner of the account on which the check is drawn.
- Checks that are “stale dated” (more than six months old) or “postdated” (dated later than the actual date).
- Checks that have been previously negotiated.
- Checks that are incomplete.
- Savings Bonds, traveler’s checks, money orders.
- Foreign Check issued by a financial institution in another country.
Q. How do I verify that a check has been accepted for deposit?
A. After submitting the deposit, the screen will note that the deposit was successful. You will also see the deposit in your account history if it is successful.
Q. What do I do if I get an error message while making a deposit?
A. Review the message for failed reasons and make adjustments accordingly.
Q. If I entered an incorrect amount for a deposited check should I re-deposit the check?
A. No. The check can only be deposited into RDC one time. If you’ve entered the check amount incorrectly, it will most likely be in a pending status awaiting further review. In many cases a BHCFCU representative will review the deposit, correct the amount, and adjust your account, allowing the check to process. However, if you do not see the deposit posted, please contact us 954-625-3660.
Q. What is daily cutoff for RDC Checks?
A. The cut off time for deposits to be credited the same day is 4pm (EST) Monday – Friday. Deposits made after that time are processed and credited to the account the following business day. Business days do not include Saturday, Sunday and Federal Holidays.
Q. How do I get help if encounter a problem?