Online Banking Assistance

If you are having trouble logging into the new online banking site the following process should assist in resolving the main challenges most members are having while re-enrolling.

• Go to the Broward HealthCare Federal Credit Union website at bhcfcu.org to re-enroll.
• Hit the Red Online Enrollment button
• Accept both disclosures
• Complete the Member Enrollment form
• Be sure you are using your member number (Share Account) and not your Checking Account number
• Be sure you are using the email address that is on file with the credit union
• You will need the following information to re-enroll in online/mobile banking

• • Your First and Last Name
  • Your Member Number – NOT YOUR CHECKING ACCOUNT NUMBER
  • Your Social Security Number
  • Your Zip Code
  • Your Date of Birth
  • The Email Address that matches the email we have at the credit union
  • Username MUST be at least 8 characters minimum of 4 letters
  • Password MUST be at least 10 characters containing at least 3 of the following:
    • Upper case
    • Lower case
    • Number
    • Special character

• If you get an error message (1305) that says you already have an online profile, this means you entered information that does not match the credit union’s records.

Once enrolled go to your App Store and make sure the app is updated to the new BHCFCU mobile app. The new app logo looks like this.     if it doesn’t you need to update it. Android users may need to delete the old app, download the new app, reboot your device.

You can now login on your mobile device with the NEW user name and NEW password, agree to the disclosure and answer your biometric options to login

We apologize for any inconvenience and the trouble you have been having.

Thank you for your patience and grace as we assist each member as quickly as possible.