To assist you, we have compiled a short list of the most frequently asked questions and answers. We trust that these questions and answers will respond to your concerns.
Q. What are your hours of operation?
A. Our different branches have different hours. See our locations page for current information.
Q. What is the monthly fee for savings and checking?
A. Savings accounts have NO MONTHLY FEE. Checking accounts also have NO MONTHLY FEE with Direct Deposit to your account. There are no per check fees and dividends are paid on both types of account. See our fee schedule for more information.
Q. Do you have to maintain a minimum balance?
A. A $50.00 minimum balance is required to keep your account active, and avoid a monthly service fee. See our fee schedule for more information.
Q. Do you place a hold on payroll checks?
A. No - the funds are available in your account immediately. This means you save time as you don't need to cash your check before coming to Credit Union. With direct deposit, you can save even more time by avoiding the need to come to the Credit Union.
Q. Can I have my payroll check deposited directly into my Credit Union account?
A. Yes! Simply contact the Credit Union and/or your payroll department.
Q. I work for a company that works with Broward Health, but they didn't tell me about the Credit Union. Can I still join the Credit Union?
A. Yes - all employees, staff and doctors involved with Broward Health and their families are eligible to join. This includes all medical centers, clinics and doctors who are owned or treat patients in any district facility.
Q. Will I have to close my account at the Credit Union if I leave my job or relocate?
A. Absolutely not. "Once a member, always a member" - for life!
Q. Can my family members join the Credit Union?
A. Yes - immediate family members are eligible for membership. Contact a credit union representative for further details.
Q. How can I check on my Credit Union account after hours?
A. We offer several options. You can use our Online Banking, Mobile App or Stat:24, the Credit Union's Audio Response System.
Our FREE Online Banking allows you to bank any time, day or night, seven days a week from the comfort of your home, office or anywhere you have access to the Internet.
With our Mobile App, your credit union is always within reach when you go mobile. Get connected today and enjoy the convenience of smart banking right on your smart phone or tablet.
Stat:24 is FREE and allows you access to your account 24 hours a day, seven days a week. Call 954-625-3660 Opt. 1 or 800-9-STAT24 (outside Broward). More information and complete usage instructions are available online.
Q. Where may I use my ATM card?
A. Anywhere you see the logos displayed on the back of your card. These ATM network logos and several ATM locators are available online.
Q. How long do I have to be a member before I can apply for a loan?
A. There is no waiting period. As a matter of fact, you can become a member, apply for a loan and have an answer within 24 hours. Fill out our online loan application to get started.
Q. Can I join the Credit Union and apply for a loan online?
A. You can download our membership application to apply for membership, follow the instructions for approval. Applying for a loan does not require membership, however membership approval is required for processing and final loan approval.
Looking for the answer to a different question? Send us email and we will respond to you quickly.